Acceptable Use Policy

This Acceptable Use Policy explains what you may and may not do when using Agents Velo, including agentsvelo.com, related applications, AI agents, testing environments, account services, and other services that link to this Policy.

For purposes of this Policy, "Agents Velo," "we," "us," and "our" refer to the operator of the Agents Velo services.

This Policy is part of our Terms of Service. By using Agents Velo, you agree to follow this Policy.

1. Lawful and Authorized Use

Agents Velo provides AI-powered voice, messaging, web, and conversational automation services.

You may use Agents Velo only for lawful business purposes and only in jurisdictions, channels, and use cases supported or approved by Agents Velo.

You may not use Agents Velo to:

• violate any applicable law or regulation;
• infringe another person's rights;
• conduct unlawful calls, messages, recordings, account activity, or data processing;
• contact people without any consent, permission, or other lawful basis required for that communication;
• violate applicable do-not-call, opt-out, privacy, recording, disclosure, authentication, or identity-verification requirements;
• provide inaccurate information regarding consent, contact lists, recipients, campaign purposes, identity, or account ownership; or
• circumvent compliance restrictions, geographic restrictions, or technical restrictions imposed by Agents Velo.

You are responsible for ensuring that your use of Agents Velo is lawful and appropriate for your business.

2. Prohibited Communications and Conduct

You may not use Agents Velo for:

• fraud, scams, phishing, or social engineering;
• harassment, threats, intimidation, or abusive communications;
• unlawful discrimination;
• spam or unlawful unsolicited communications;
• deceptive sales or marketing practices;
• fake reviews, testimonials, identities, or representations;
• impersonation of another person or organization without authorization; or
• any illegal, harmful, or intentionally misleading activity.

An Agents Velo AI agent may never be configured to impersonate or falsely claim to be a real human being. Every Agents Velo voice agent must clearly disclose at the beginning of the conversation that the individual is interacting with an AI or automated agent. Customers may not remove, delay, obscure, or circumvent this disclosure.

You may not remove, disable, conceal, or circumvent AI, recording, consent, opt-out, or other disclosures or safeguards required by Agents Velo.

3. Professional, High-Risk, and Emergency Uses

Agents Velo may not be used as an emergency response service or as a substitute for emergency services.

Agents Velo also may not be used to make, provide, or communicate decisions, advice, instructions, determinations, or information that applicable law requires to be provided or decided by a licensed, certified, or otherwise qualified professional.

This includes, where applicable:

• medical or clinical advice or decisions;
• legal advice or legal determinations;
• financial, investment, or tax advice;
• insurance coverage or claims determinations;
• employment or hiring decisions;
• credit or lending decisions; or
• other regulated or legally significant professional decisions.

Agents may assist with administrative functions such as intake, scheduling, routing, information collection, and other appropriate support functions, but the customer is responsible for determining where professional or human involvement is required.

Customers are solely responsible for the professional advice, regulated services, decisions, and information provided by their organization and may not rely on Agents Velo as a substitute for a qualified professional.

4. Data and Privacy

You may only provide Agents Velo with information that you have the legal right and organizational authority to use.

You may not knowingly use Agents Velo to improperly collect, disclose, or process sensitive or regulated information.

Unless Agents Velo has expressly approved a particular workflow, you may not use agents to collect or process highly sensitive credentials or identifiers such as:

• passwords;
• authentication codes;
• full payment-card credentials;
• Social Security numbers;
• government identification credentials; or
• other information requiring specialized security or regulatory controls.

Customers remain responsible for determining whether the information involved in their workflows may lawfully be collected, processed, recorded, stored, or transmitted.

5. Recording, Transcription, and Communications Compliance

Agents Velo services may record, transcribe, analyze, or otherwise process communications where enabled.

Whenever a voice conversation is recorded or transcribed, the agent must clearly disclose at the beginning of the conversation that the conversation may be recorded and/or transcribed. Customers may not remove, delay, obscure, or circumvent this disclosure.

Customers are responsible for ensuring that their communications comply with applicable consent, disclosure, recording, telemarketing, messaging, privacy, and communications laws.

You may not disable or circumvent disclosures, consent mechanisms, opt-out mechanisms, suppression controls, or other compliance safeguards required by Agents Velo.

You must honor applicable requests to stop communications and must not knowingly provide Agents Velo with contact information that you are prohibited from contacting.

6. Testing Environment

Agents Velo may provide free or limited testing environments so customers can evaluate and refine their agents before production use.

Testing features may only be used for legitimate testing and evaluation.

You may not use the testing environment to:

• conduct production business operations;
• operate an agent for real customers or prospects as a substitute for production service;
• conduct unauthorized outbound campaigns;
• avoid payment or production usage requirements;
• provide ongoing customer service through a testing agent;
• exploit testing resources for purposes unrelated to evaluating the Agents Velo system; or
• bypass testing limits, restrictions, or technical safeguards.

Agents Velo may restrict or terminate testing access if we believe the testing environment is being used for production or otherwise abused.

7. Platform and Security Abuse

You may not:

• access another user's account without authorization;
• bypass authentication, identity verification, billing, usage limits, or access controls;
• create fraudulent, deceptive, duplicate, or unauthorized accounts;
• misuse sign-in, phone verification, password reset, captcha, invite, or account-recovery flows;
• use an email address, phone number, or third-party identity provider account that you do not control or have authority to use;
• probe or exploit vulnerabilities without written authorization;
• introduce malware or harmful code;
• interfere with service availability or infrastructure;
• scrape or extract data without permission;
• abuse APIs or technical resources;
• reverse engineer or attempt to obtain source code, system prompts, proprietary configurations, or internal logic; or
• use Agents Velo materials or systems to unlawfully copy or reproduce the service.

8. Enforcement

If we reasonably believe that your use violates this Policy, applicable law, or creates a material risk to Agents Velo, its providers, customers, or third parties, we may:

• restrict specific agents, channels, destinations, or campaigns;
• require changes before an agent or account feature is activated;
• suspend testing or production access;
• disable communications;
• suspend or terminate an account;
• preserve information where legally required; or
• take other reasonable action necessary to address the issue.

We may act immediately when necessary to prevent suspected fraud, unlawful communications, security threats, abuse, or other significant risks.

9. Reporting Concerns

To report suspected abuse, security issues, privacy concerns, or violations of this Policy, contact:

Agents Velo

Email: [email protected]

Website: agentsvelo.com