Privacy Policy

This Privacy Policy explains how Agents Velo collects, uses, stores, shares, and protects information through agentsvelo.com, our customer applications and testing environments, and the AI voice, messaging, and conversational services we provide.

For purposes of this Policy, "Agents Velo," "we," "us," and "our" refer to the operator of the Agents Velo services.

This Policy applies both to users of Agents Velo and, where applicable, individuals who communicate with AI agents operated through Agents Velo.

1. Information We Collect

Depending on how our services are used, we may collect or process:

Account and business information

• name and email address;
• company and team information;
• account and authentication information;
• sign-in method and account-verification status;
• phone number and phone-verification status where collected or required;
• billing and transaction information;
• support requests and communications;
• form or intake responses; and
• agent configurations, instructions, workflows, knowledge bases, and settings.

Google sign-in information

If you choose to sign in with Google, we receive only the identity information needed to authenticate you and secure your Agents Velo account. This normally includes a Google account identifier, your email address, and Google's email-verification status.

We use this information only to:

• authenticate you;
• create, maintain, and secure your Agents Velo account and session;
• prevent fraud, abuse, and unauthorized access; and
• provide account support when requested.

Agents Velo is designed to request only the minimum Google sign-in permissions necessary for this purpose. We do not request access to Google Drive, Calendar, Contacts, or other Google services.

We do not sell Google sign-in information, use it for advertising or advertising profiling, or transfer it to data brokers. We do not allow people to read Google-supplied identity information except as necessary to provide support requested by you, maintain security, comply with law, or operate the Service through authorized personnel and service providers subject to appropriate confidentiality and security obligations.

Conversation and interaction information

When someone communicates with an AI agent operated through Agents Velo, we may process:

• phone numbers and other contact information;
• call audio and recordings;
• transcripts;
• SMS or chat messages;
• dates, times, duration, and interaction status;
• information provided during the conversation;
• AI-generated summaries and analysis;
• sentiment and interaction outcomes;
• custom information collected or generated for the customer;
• transfer and routing information;
• campaign or customer metadata; and
• information exchanged with authorized integrations or customer systems.

The exact information processed depends on the customer's agent configuration and use case.

Technical information

We may also collect:

• IP address;
• browser and device information;
• login, authentication, and verification activity;
• usage and application activity;
• error and diagnostic information;
• security events; and
• cookies and similar technology data.

2. How We Use Information

We may use information to:

• provide and operate Agents Velo services;
• create, configure, test, and operate AI agents;
• route and manage calls, messages, forms, and conversations;
• record and transcribe interactions where enabled;
• generate AI responses, summaries, analytics, and other outputs;
• perform customer-requested actions and integrations;
• provide dashboards, conversation histories, and analytics;
• authenticate users, verify account access, and manage accounts;
• support sign-in, sign-up, phone verification, and account security workflows;
• process billing and payments;
• provide customer support;
• maintain, troubleshoot, and improve the Service;
• detect fraud, abuse, and security threats;
• enforce our Terms of Service and Acceptable Use Policy; and
• comply with applicable legal obligations.

We use Google sign-in information only as described in the "Google sign-in information" section above. We do not use that information for a purpose that is incompatible with the sign-in and account-security functions for which it was collected.

We may use aggregated or de-identified information for analytics, service improvement, and business operations where that information no longer reasonably identifies an individual.

3. Customer Data and End-User Information

Agents Velo frequently processes information on behalf of our customers.

Our customers determine how their AI agents are configured, who they communicate with, what information they collect, what workflows they perform, and how information from those interactions is used.

Depending on the circumstances and applicable law, the customer may act as the business, controller, or other party responsible for determining the purposes of processing, while Agents Velo acts as a service provider or processor on the customer's behalf.

Customers are responsible for:

• having the legal right to provide information to Agents Velo;
• obtaining required consent or authorization;
• providing required privacy, AI, recording, or communications disclosures;
• lawfully contacting individuals;
• configuring agents appropriately for their business; and
• complying with laws applicable to their collection and use of personal information.

If you interacted with an Agents Velo-powered agent on behalf of another company and have questions about how that company uses your information, you may need to contact that company directly.

4. AI Processing and Service Providers

Agents Velo relies on AI systems and third-party service providers to operate the Service.

These providers may support functions such as:

• AI voice and conversational processing;
• speech recognition and transcription;
• text-to-speech generation;
• large language model processing;
• telecommunications;
• hosting and database infrastructure;
• authentication and identity services;
• account-verification or abuse-prevention services;
• payment processing;
• email delivery;
• analytics;
• integrations; and
• security.

Information may be transmitted to these providers when necessary to provide the applicable service.

We require service providers to handle information in accordance with applicable agreements and legal requirements.

5. How We Share Information

We may share information:

With service providers

We may provide information to vendors that help us operate Agents Velo.

Google sign-in information is shared only as necessary to provide, secure, or support account access; to comply with law; or as part of a business transaction described below. It is not shared for advertising, marketing unrelated to the Service, or sale of personal information.

With our customers

Conversation information, recordings, transcripts, summaries, analytics, collected information, and related interaction data may be available to the customer on whose behalf the AI agent operates.

With authorized integrations

If a customer connects Agents Velo with a CRM, scheduling system, webhook, business application, or other integration, information may be transmitted to or retrieved from that system as necessary to perform the requested workflow.

For legal or security purposes

We may disclose information when reasonably necessary to:

• comply with law or legal process;
• respond to lawful government requests;
• investigate fraud, abuse, or security incidents;
• enforce our agreements and policies; or
• protect Agents Velo, our customers, users, or others.

Business transactions

Information may be transferred as part of a merger, acquisition, financing, sale, reorganization, or similar business transaction.

6. Payments

Payment information may be processed by third-party payment providers.

Agents Velo does not intend to store full payment card credentials within its normal application systems. Payment providers may separately collect and process payment, billing, fraud-prevention, and transaction information under their own terms and privacy practices.

7. Cookies and Analytics

Agents Velo uses cookies and similar technologies for authentication, security, application functionality, preferences, analytics, billing, verification, and performance monitoring.

We do not currently use customer or interaction data for third-party behavioral advertising or advertising-network retargeting.

Additional information is available in our Cookie Policy.

8. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed.

Retention may depend on:

• the customer's configuration and retention settings;
• the type of information;
• whether an account or service remains active;
• operational and security requirements;
• contractual obligations;
• backup and recovery processes;
• billing and accounting requirements;
• fraud prevention;
• disputes or legal claims; and
• applicable legal requirements.

Conversation recordings, transcripts, messages, analytics, and related information may also be subject to retention settings or limitations imposed by the customer or our service providers.

Authentication, verification, and security-event logs may also be retained for a reasonable period where necessary to maintain account security, investigate incidents, or comply with legal obligations.

When information is no longer reasonably necessary, we may delete, de-identify, or securely dispose of it, subject to applicable legal and operational requirements.

You may request deletion of eligible personal information by contacting [email protected].

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include authentication, verification controls, access controls, encryption, restricted administrative access, logging, monitoring, and other protections appropriate to the nature of the information.

No system can guarantee absolute security.

Customers are also responsible for maintaining the security of their accounts, credentials, integrations, and systems connected to Agents Velo.

10. Privacy Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion;
• obtain a copy of certain information;
• withdraw consent where applicable;
• object to or restrict certain processing where applicable; or
• exercise other privacy rights provided by law.

To submit a privacy request, contact [email protected].

We may need to verify your identity before fulfilling a request.

If Agents Velo processes your information solely on behalf of one of our customers, we may direct your request to that customer or assist the customer in responding to it.

11. International Processing

Agents Velo is operated from the United States.

Information may be processed or stored in the United States or other locations where Agents Velo or its service providers operate.

Where required, we take appropriate measures regarding transfers and processing of personal information across jurisdictions.

12. Children

Agents Velo accounts and business services are intended for adults and organizations, and account holders must be at least 18 years old.

Customers are responsible for ensuring that any use of Agents Velo involving minors is lawful and appropriate and that any required consent or authorization has been obtained.

13. Changes to This Policy

We may update this Privacy Policy as our services, practices, or legal obligations change.

When appropriate, we may provide notice by updating the effective date, posting the revised Policy, providing an in-product notice, sending an email, or using another reasonable method.

14. Contact Us

For privacy questions, requests, complaints, security concerns, or other questions regarding this Policy, contact:

Agents Velo

Email: [email protected]

Website: agentsvelo.com